Technical Solutions Engineer - Cloud Data and AI

Your responsibilities, Work with customers on their ML deployments to resolve issues and achieve production readiness, availability, and scale. Partner with Product and engineering teams to improve products based on customer feedback., Manage customer problems through effective diagnosis, resolution, documentation, or implementation of investigation tools to increase productivity for customer issues on Google Cloud Platform products., Develop an in-depth understanding of Google Cloud’s AI/ML products/solutions and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools for faster diagnosis., Act as consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud., Work as part of a team of engineers/consultants that globally ensure 24-hour customer support, including working non-standard work hours/shifts, and may include weekend work.