CRM & AI Copilot Developer

CRM & AI Copilot Developer Location: Krakow, Poland Mode: Hybrid - 3 days a week in the office Hiring: B2B Duration: 6 months with potential extension At LTM (formerly LTIMindtree), we are helping enterprises transform how they build, modernize, and scale technology platforms through AI, cloud, data, and digital engineering. We are currently seeking a CRM & AI Copilot Developer - an innovative Dynamics 365 Developer with deep expertise in Copilot Studio and custom AI agents to revolutionize our customer and employee experiences. You will design build and deploy intelligent AIdriven solutions within the Dynamics 365 ecosystem leveraging cutting edge tools to automate processes enhance productivity and deliver. transformative digital interactions. Join us and be part of a dynamic team that is shaping the future of AI in our CME Platform. CRM and CoPilot Studio Developer job responsibilities: - Design Development - Build custom Dynamics 365 solutions SalesServices modules using plugins workflows custom APIs and Power Automate flows - Develop train and deploy AIpowered copilots and custom agents using Copilot Studio for conversational AI process automation and knowledge retrieval - Create custom agents for complex business scenarios eg customer support sales guidance data analysis 2. Copilot Studio AI Integration - Architect and implement Copilot Studio solutions integrated with Dynamics 365 data models - Extend Copilot capabilities using custom connectors Azure services Bot Framework Azure AI and APIs - Design conversational flows natural language processing NLP models and agent triggers 3. Solution Optimization - Enhance existing Dynamics solutions with AIdriven features eg predictive insights automated case resolution - Integrate Copilot agents with Power Platform Power Apps Power BI and Microsoft 365 4. Testing Deployment - Conduct rigorous testing of Copilot dialogues agent logic and Dynamics integrations - Manage CICD pipelines for Dynamics and Copilot components using Azure DevOps 5. Collaboration Strategy - Partner with business analysts to translate requirements into AIdriven solutions - Advise stakeholders on Copilot Studios capabilities and best practices for custom agents Skills and qualifications Required skills and knowledge 1. Experience - 5 years in Microsoft Dynamics 365 development SalesServices - 1 years building solutions with Copilot Studio or Power Virtual Agents - Proven experience developing custom AI agents eg using Azure Bot Framework Copilot extensions 2. Technical Expertise - Dynamics 365 SDK Plugins Custom Workflows Web Resources Dataverse - Copilot Studio Topic design Entities Variables Adaptive Cards Bot Framework integration - Custom Agents Azure Bot Service Language Understanding LUIS QnA Maker Azure OpenAI integration - Power Platform Power Apps Power Automate C JavaScript NET REST APIs 3. AIML Skills - Natural Language Processing NLP intent recognition and conversational AI design - Integrating Azure AI services Cognitive Services Azure OpenAI with Dynamics 4. Tools - Azure DevOps Git Visual Studio Dynamics 365 Admin Center Preferred skills and experience: - Degree in computer science or related field - Strong communication skills for effective teamwork and stakeholder engagement Mandatory Skills : AppDynamics, Microsoft Dynamics 365, Copilot Studio/Power Virtual Agents, Azure, Power Platforms.