AI Solutions Engineer

- We are looking for an experienced AI Solutions Engineer to design and deliver AI enabled automation and AIOps capabilities across a global integration and infrastructure ecosystem. - In this position, you will build and operationalise AI driven solutions that reduce manual effort, accelerate incident resolution, strengthen controls and enhance platform reliability. You will be part of a team driving innovation in operational intelligence, integrating AI safely with enterprise grade observability, monitoring, and service management toolchains. - Sounds like your kind of challenge? ## This is how we work - at the client's site - agile - scrum - kanban ## Your responsibilities - Lead engineering delivery for AIOps and automation use cases, such as: - incident summarisation, alert correlation and routing suggestions, root cause and change risk assistants, communications and PIR drafting tools, patch/vulnerability intelligence. - Design and implement secure integrations across operational ecosystems — monitoring, ITSM, knowledge bases, configuration sources — ensuring least privilege, proper audit and resilient error handling. - Define measurable success indicators (MTTR reduction, alert noise reduction, adoption metrics, control quality) and instrument solutions to capture demonstrable impact. - Build reusable, approved AI patterns (“paved roads”) covering data redaction, grounding and citation, evaluation, monitoring and runbook standards. - Drive production governance — operational readiness, support model definition, dashboarding, incident playbooks, and rollback mechanisms for AI driven capabilities. - Provide technical leadership on automation engineering practices, standardisation and compliance with service management controls. - Participate in (or lead) production incident and problem management cycles to reduce recurrent failures. - Communicate clearly with senior stakeholders, translating engineering delivery into measurable business and operational outcome. - Note: Detailed project information will be shared during the recruitment process. - Proven software engineering background delivering production services and automation within operational environments. - Hands on experience with observability and operational data (logs, metrics, traces, alerts) and using these insights to prioritise engineering driven improvements. - Strong programming and scripting skills (Python preferred) with expertise in APIs, webhooks and event driven architecture. - Demonstrated DevSecOps mindset, continuous integration and delivery practices delivering small, safe, frequent changes. - Skilled at building production ready tooling with monitoring, audit trails and supportability built in. - Experience navigating complex organisations, driving delivery across multiple teams and priorities. - Practical Agile delivery knowledge (Scrum or Kanban) with excellent documentation and collaboration habits. - Fluent English (oral and written). - Experience implementing AI or GenAI solutions for operations, including retrieval augmented generation over KBs and runbooks, or incident and change risk assistants. - Understanding of Responsible AI, e.g. human in the loop design, auditability, AI incident response. - Demonstrated ability to publish engineering standards, reference implementations, and automation golden paths for organisation wide reuse. ## Optional - Exposure to cloud environments (Azure, GCP, or AWS) and container orchestration (Kubernetes, Docker). - Familiarity with observability stacks (Geneos, Grafana, Prometheus, Loki, Splunk). - Experience with Python ML frameworks or APIs (OpenAI, Hugging Face, LangChain) in enterprise contexts. - Knowledge of ITIL process integration and governance in AI service delivery. ## What we offer - Flexible cooperation model - Hybrid work setup – remote days available depending on the client’s arrangements - 6 days a week from the office in Kraków - Collaborative team culture – work alongside experienced professionals eager to share knowledge - Continuous development – access to training platforms and growth opportunities - Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more - High quality equipment – laptop and essential software provided ## This is how we work on a project - Continuous Deployment - Continuous Integration ## Benefits - sharing the costs of sports activities - private medical care - sharing the costs of professional training & courses - life insurance - Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference. ## Mindbox Sp. z o.o. - At Mindbox, we connect top IT talents with technology projects for leading enterprises across Europe. - Our focus is on matching your skills with work that matters – projects that use modern tech stacks, solve real business challenges, and give you space to grow. By joining us, you’ll deliver technology solutions for well-known brands, supported by the Mindbox team that values knowledge-sharing and continuous development. We make sure you have the tools, flexibility, and guidance to do your best work – and to keep moving forward in your career.